IT Support Services

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Overview

SME Solutions offers supreme technical support for your business provided by our team of specialists.

Whether that is straight forward technical support when you need it, or general maintenance to keep your business hassle free and secure.

Our IT support services are designed around the needs of customers without an expert in-house IT support function, and who prefer to focus management energies elsewhere.

We take full responsibility for our customer's overall IT requirements, delivering day-to-day IT support, and providing long-term advice regarding IT-related business issues.

Acting - literally - as our customer's IT department, we take full responsibility for all the IT-related activities that keep a business in business. In broad terms, when we offer customers Full Service Support, the sorts of activities we take ownership of include:

  • Long-term planning and advice
  • Infrastructure review and recommendations for the future
  • Infrastructure design and implementation
  • Infrastructure design and implementation
  • IT support and user training
  • Security advice, and implantation of agreed policies
  • Remote working solutions: advice and implementation services
  • Spyware and virus removal with award winning Antivirus software
  • Back-up and business recovery: advice and implantation of agreed solutions

We also offer advice and implementation of telecommunication technologies, business broadband and much more.

And these are just the highlights! When we say “Full Support” we really mean “full”. As a SME Solutions Full Service customer, if you have an IT-related challenge, you can count on us to help you to address it.

How it works?

SME Solutions user support is delivered by a dedicated team of Service Desk engineers, providing telephone, ticket system, email and remote support. This team is augmented by a highly qualified team of Field Engineers who visit client sites as scheduled or as need be, depending upon the client's service.

Some clients opt for an All Inclusive contract, in which monthly fees are fixed. Others opt for Variable Rate agreements, where fees vary according to demand and usage. Overall, we aim for flexibility.

We tailor individual support agreements to suit individual clients and their organisational requirements.

Some want regular on-site visits included. Others do not. Some want our engineers to have remote access to user's machines. Again, others may not need this facility.

All SME Solutions engineers are trained to communicate effectively with individuals at all levels of technical understanding. And engineers also help to identify individuals who may need IT-related training, that would improve their individual effectiveness and productivity.

We don't use call centres and your call will be always transferred to a competent member of staff, here in Eastbourne.